Refund and Cancellation Policy

PropAnalytics is sold as a recurring subscription unless otherwise stated at checkout. Billing is processed securely by Stripe.

Before you authorize checkout, we display the selected price, billing interval, any free-trial or delayed-start period, the date or condition for the first charge, and that the subscription renews automatically until canceled.

When a seven-day free trial is offered, the payment method saved at checkout will be charged the disclosed monthly or annual price when the trial ends unless you cancel first. Canceling during the trial prevents the first subscription charge.

For an advance Founding Member enrollment scheduled to start September 1, 2026, the payment method is saved at enrollment and the first charge occurs on September 1, 2026 unless the scheduled plan is canceled first.

A trial is generally available only for a customer's first eligible standard subscription. Returning, founding, or previously subscribed customers may not receive another trial.

You may cancel your subscription through the Stripe customer portal from the Billing page in the app.

Canceling turns off automatic renewal. For a paid monthly or annual subscription, access ordinarily continues through the end of the already-paid billing period unless the account is terminated for misuse or another stated reason.

Annual payments are not prorated or automatically refunded. Refund requests are reviewed case by case, including duplicate charges, accidental purchases, technical access problems, or other reasonable circumstances.

Monthly payments and partially used billing periods are not automatically prorated or refunded. Because the product provides immediate access to software and report-generation tools, refunds may not be available after substantial use. Nothing in this policy limits refund rights that cannot legally be waived.

If payment fails, Stripe may retry the charge and notify you using the billing details on file. Access may be limited or suspended until payment is resolved.

Pricing may change over time. If a change affects an existing subscription, we will follow Stripe's billing and notification tools and any applicable legal requirements.

For cancellation or refund help, use the billing portal first. If you need additional assistance, contact support@propanalytics.net.